Refund Policy

1. 15-Day Money Back Guarantee

We stand completely behind the quality of GetXtremeHD. That is why we offer a 15-Day Money Back Guarantee on all subscription plans. If you are experiencing technical difficulties that our support team cannot resolve, you are entitled to a full refund.

2. Before Requesting a Refund

90% of streaming issues are resolved through setup. Before jumping to a refund, we ask that you contact our 24/7 WhatsApp support. Often, simply switching from default servers to an alternative streaming line or updating your IPTV app solves the problem instantly.

3. Exclusions

Refunds will not be issued if your internet simply cannot handle streaming (we recommend 25 Mbps), if you provided incorrect MAC addresses and ignore our emails to correct it, or if you attempt to use a single connection on 5 devices simultaneously. We provide free 24-hour trials for a reason: please test the service first.

4. Refund Processing Time

Approved refunds are processed immediately on our end but may take 3-5 business days to appear on your bank statement depending on your card issuer.